Refund Policy

Cancellations & Order Changes

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact us to check if changes or cancellation are possible and give the reason you wish to cancel.

Returns

We do not offer returns or refunds for personalized products, as these products are custom designed and unable to be restocked. 

For non-personalized products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused,  and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@belovedgiftstore.com.  Items sent back to us without first requesting a return will not be accepted.

Please note that return shipping charges are the responsibility of the customer. However, if a product is defective or if you receive the wrong product, we will be happy to provide a return shipping label.

**We are not responsible for returns until they reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.  Without proof of receipt and delivery, we will not be able to process your return in a timely manner.

Once the product is received, please allow 3-5 business days for your return to be processed.

You can always contact us for any return question at support@belovedgiftstore.com  

Lost/Stolen Items

We are not responsible for lost/stolen items that happen in transit. These issues are beyond our control and we can not offer refunds or free replacements in the event your package is stolen or lost in transit.  If you purchased package protection as part of your order then this will be covered

Refunds for Non-Personalized Products & Metal Art

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@belovedgiftstore.com.

Refunds for Personalized Products & Metal Art

Unfortunately, due to personalization being custom designed for each order we are unable to offer refunds once the piece has entered production. However, we can/will replace a piece if it is found to have had a fault during the manufacturing process or has been received damaged from shipment.

We will not refund or exchange pieces where details are entered incorrectly (i.e. typos). Please make sure you are careful and check the details you enter when ordering.

We will not refund items lost or stolen in transit, as this is outside of our control. We will only replace damaged or defective items.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.